For instant methods, allow up to 30–60 minutes for occasional processing delays.

If you used a bank transfer, allow up to 1–3 business days.

In rare cases, payment reconciliation may take longer; keep your payment proof.

Payment approved by your bank but still awaiting gateway confirmation.

Incorrect details (amount, currency, reference).

Temporary provider outage or maintenance window.

Check the status in your payment app and take a screenshot of the successful transaction.

Verify you used the correct method and destination details.

Contact support and include: date/time, amount, method, and transaction/reference number.

Jonathan Brad

Lily Steve

Harman Kardon

Dyana Blanc

Jelita Manshor

Sarah Adelia